Staying connected in the UAE requires knowing your mobile number, whether for mobile number verification in the UAE, banking, or official verifications. Many residents and visitors often forget their Du SIM number, especially when using a prepaid or postpaid Du SIM for the first time. Fortunately, Du provides multiple convenient Du number check services that allow customers to view their number in seconds—whether through the Du USSD code method, the Du mobile app login, SMS commands, or even Du customer service support.
This 2025 guide explains all the reliable methods, compares them with other UAE operators like Etisalat and Virgin, and covers important details such as pricing, free features, troubleshooting, and Du number retrieval tips so you never get stuck again. It also includes insights for Du prepaid SIM users and Du postpaid SIM users, making it relevant for everyone.
Why You May Need to Check Your Du Number
Forgetting your mobile number is common, and Du offers solutions for every situation. Below are the most frequent scenarios where number retrieval becomes essential:
- Forgetting a new number—Many expats and travelers buy a Du prepaid SIM upon arrival. Since the number is new, it’s easy to forget until it’s saved.
- Switching SIM cards or devices – Users often maintain multiple prepaid and postpaid plans for work and personal use. When moving between devices, recalling the right number can be confusing.
- Quick verification for official use – Banks, delivery apps, and government platforms in the UAE often require your registered number. Having instant access ensures a smoother Du service verification process through a Du customer care representative if needed.
Quick Methods to Check Du Number
Du has built-in solutions that allow customers to instantly verify their number without visiting a store or paying extra.
Using the Du USSD Code (*116#)
The fastest method is using the official Du USSD code method. Simply dial *116# from your Du SIM, and the number appears on your screen. It works instantly on both feature phone compatibility devices and modern smartphone Du SIM usage. No internet connection or balance is required, making this the most reliable way to check the Du number in the UAE.
Note: On iPhones, some users occasionally face an iPhone USSD code error. In such cases, it’s best to retry after disabling Wi-Fi or use other retrieval methods.
Checking via the Du Mobile App (My Account)
The Du mobile app login (available on Google Play and Apple App Store) offers more than just number checking. Once logged in, you can access the Du account overview section where your registered mobile number is displayed, along with details like billing, recharge, and current prepaid and postpaid plans.
The app also acts as a Du account management portal, enabling tasks such as plan upgrades, subscription control, and balance checks for Du prepaid recharge balance. For those who prefer online convenience, this app essentially serves as a Du account online dashboard.
SMS Methods to Retrieve Du Number
Du offers two SMS-based solutions:
- SMS NUMBER to 1355—You’ll receive an official confirmation with your number.
- SMS getmymsisdn 9296—Useful even if your balance is zero.
These methods are especially reliable for quick mobile number verification in the UAE, particularly when USSD is unavailable. Both are official Du website codes recommended for Du prepaid SIM users.
Checking in Phone Settings (Android & iPhone)
Your phone itself can reveal your number if the SIM is active.
- iPhone: Go to Settings > Phone > My Number.
- Android: Navigate to Settings > About Phone > Status > SIM status (also called Android SIM status check).
Though handy, these settings may not always display the correct number, especially if the SIM was recently activated. In such cases, it helps to refer back to the Du SIM activation receipt.
Alternative Ways to Find Your Du Number
Not every situation allows you to use codes or apps. Here are practical offline options:
Call or Text a Friend
Insert your Du SIM, call or text a friend, and ask them to share the number that appears on their screen. This is one of the oldest and simplest Du number retrieval tips, especially for Du prepaid SIM users.
Original SIM Card Packaging
Du prints numbers on the SIM card holder or packet. Keeping your Du SIM packaging details safe ensures you always have a physical backup.
Activation Message or Receipt
When you first activate your SIM, Du sends a confirmation SMS and provides a printed Du activation message receipt. Searching your inbox or wallet often solves the problem without further effort.
UAE TRA “My Service Provider” Portal
The UAE Telecom Regulatory Authority (TRA) operates the UAE TRA service provider portal. With the UAE Pass login system, you can view all SIM cards registered under your Emirates ID, including Du, Etisalat, and Virgin. This portal is extremely useful for mobile number verification in the UAE.
Contacting Du Customer Service for Assistance
If self-service fails, Du customer service support is the next best option:
- Call Du customer care at 155 (the official Du support phone number). Calls within UAE are free, though roaming may add charges.
- Use live chat on the official Du website codes platform.
- Visit a physical store, where a Du customer care representative can verify your Emirates ID and confirm your number.
This is also where you can request a Du SIM reactivation process if your SIM has been inactive.
Comparison of UAE Mobile Operators (Etisalat, Virgin, Du)
Here’s a comparison of number-check codes across the three main UAE providers:
| Operator | Number Check Code |
| Du | Dial *116# or SMS NUMBER to 1355 |
| Etisalat | Dial *101# or *248# |
| Virgin | Use Virgin Mobile App or dial *145# |
Quick Notes on Each Provider:
- Du: Strong for flexible prepaid and postpaid plans, plus digital support through the app.
- Etisalat: Widest coverage and corporate reliability.
- Virgin: An app-first approach targeting younger, digital-native audiences.
Pricing & Service Charges for Number Retrieval
Most Du number check services are free, but some conditions may apply.
Du Number Check Cost (Free or Paid?)
- USSD (*116#), SMS NUMBER to 1355, and SMS getmymsisdn 9296 are free.
- Calling Du customer care within the UAE is free, but roaming charges may apply if calling from abroad.
Etisalat & Virgin Charges Comparison
| Operator & Free Methods | Paid Scenarios |
|---|---|
| Du – USSD, SMS, App | Roaming customer service calls |
| Etisalat – USSD, App | International support calls |
| Virgin – App-based | None (except roaming) |
Free Plan Features vs. Limitations
| Free Method & Features | Limitations |
|---|---|
| USSD Code – Instant, works on feature phone compatibility | May fail on iPhones (iPhone USSD code error) |
| SMS Commands—Works without balance | Requires active signal |
| Phone Settings My Number – No internet required | Some phones may not show the number. |
| TRA Portal – Access across providers with UAE Pass login system | Requires Emirates ID |
Du Free Trial & Cancellation Policy Explained
Terms of Using Trial Services
Du provides free trials for add-ons like caller tunes or streaming services. These trials typically last 7–30 days and renew automatically unless canceled. They are tied to your Du account management portal, which can be checked online.
How to Cancel Subscriptions or Services Linked to Du Numbers
- Dial *135# for cancellation.
- Use Du account online dashboard via the app.
- Call the Du support phone number for help from a Du customer care representative.
Tool Integrations for Du Services
| Platform | Du Integration Tasks |
| ChatGPT | Check balance, quick Du number check services |
| Chatbot for Du customer service support | |
| My Du App | Du account overview section, plan upgrades |
| TRA Portal | Mobile number verification in the UAE via UAE Pass login system |
Top Competitors of Du in UAE (2025)
| Provider | Strengths Overview |
| Du | Affordable, great digital features |
| Etisalat | Strongest coverage, enterprise plans |
| Virgin | Digital-first, app-based focus |
| Yalla Compare | Independent comparison for SIMs and tariffs |
Troubleshooting & Common Issues When Checking Du Number
- Code not working – May happen due to iPhone USSD code error. Retry or use SMS.
- SIM not activated—resolve via the Du SIM reactivation process.
- No internet access – Use offline methods like USSD codes or the Du activation message receipt.
Expert Tips for Du Users in UAE
- Save your number in contacts immediately.
- Use the Du mobile app login to keep track of billing and plan details.
- Keep your Du SIM packaging details and Du SIM activation receipt as backups.
See other Blogs:
https://boldrankers.com/rolla-mall-sharjah/
https://boldrankers.com/hanging-garden-sharjah/
https://boldrankers.com/dubai-dragon-mart-2-a-complete-guide/
FAQs About Checking Du Numbers in UAE
What is the fastest way to check my DU number?
The Du USSD code method (*116#) is the fastest and works even without balance.
Can I check my Du number without balance?
Yes, both SMS NUMBER to 1355 and SMS getmymsisdn 9296 work with zero balance.
Is there any cost for using Du’s number check services?
No, they’re free. Only calls to the Du support phone number from abroad may incur roaming charges.
How do I check my Du number when roaming?
Use the Du account management portal or call the international Du customer care representative line.
Can I check numbers from other operators with the same method?
No, each operator has unique codes. For example, Etisalat uses *101#, while Virgin uses its app.
Final Thoughts on Checking Du Numbers in UAE
Knowing your DU number ensures smooth communication, fewer delays, and faster verifications.
- Best methods: The quickest way remains *116#, followed by Du mobile app login.
- Why saving matters:Store your number in contacts, keep Du SIM packaging details, or note down your Du SIM activation receipt.
- Most reliable method in 2025:The Du USSD code method and SMS commands remain universal for Du prepaid SIM users and Du postpaid SIM users alike.
By using the methods outlined in this guide, you’ll always know how to check a DU number in the UAE easily, securely, and at no cost.
